dk11game Privacy
Policy

01 Introduction & Scope

dk11game is Pakistan's premier online gaming and cricket betting platform, serving registered players across Pakistan from Karachi to Lahore, Islamabad to Faisalabad. We take the security and privacy of our players' personal data extremely seriously. This Privacy Policy sets out in clear, plain-English terms exactly how dk11game collects, uses, stores, shares, and protects your personal information when you use dk11game.ws and all associated services.

This policy applies to:

• All registered dk11game account holders on dk11game.ws.
• Visitors to dk11game.ws who have not yet registered an account but whose browsing data may be collected through standard web technologies such as cookies.
• All product verticals offered under the dk11game brand, including cricket betting, live casino, slot games, fishing games, dice games, and any other services made available through the platform.
• All devices used to access dk11game.ws, including desktop browsers, mobile browsers, and any dedicated dk11game application.

This policy should be read alongside the dk11game Terms & Conditions and Responsible Gaming policy, both of which form part of the agreement between you and dk11game.

02 Data Controller

dk11game acts as the data controller for all personal information collected through the dk11game.ws platform. As data controller, dk11game determines the purposes and means by which your personal data is processed. The dk11game platform is operated under international gaming authority oversight, and all data processing activities are conducted in compliance with applicable data protection legislation.

For all data protection enquiries, requests, or complaints, you may contact the dk11game data protection team directly:

03 Data We Collect

dk11game collects only the personal data that is necessary for the purpose of providing a safe, compliant, and high-quality gaming experience. The categories of personal data we collect are outlined below.

04 How We Collect Your Data

dk11game collects personal data through the following primary channels:

• Account Registration: When you create your dk11game account on dk11game.ws, you directly provide identity and contact data including your name, date of birth, email, and Pakistani mobile number.
• KYC Verification: When you submit identity documents for Know Your Customer verification — required before any withdrawal can be processed — dk11game collects and processes copies of your CNIC, passport, or other government-issued identification.
• Deposits & Withdrawals: Financial data is collected when you initiate or complete any transaction through the dk11game cashier, including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20 transactions.
• Platform Usage: Technical and usage data is collected automatically when you browse dk11game.ws or interact with any game, betting market, or feature on the platform. This is collected through server logs, session tracking technologies, and browser APIs.
• Cookies & Tracking Technologies: As detailed in Section 8 of this policy, dk11game uses cookies and similar technologies to collect browsing and session data on dk11game.ws.
• Support Interactions: When you contact the dk11game support team via live chat or email, the content of those communications is collected and stored as part of your account record.
• Third-Party Sources: In limited circumstances, dk11game may receive data about you from third-party fraud prevention, identity verification, or geolocation service providers used to comply with regulatory obligations.

05 How We Use Your Data

dk11game uses your personal data only for legitimate, clearly defined purposes. We do not use your data for any purpose that has not been disclosed in this Privacy Policy. The primary purposes for which dk11game processes personal data are as follows:

• Account Management: To create, maintain, and manage your dk11game account, including processing your dk11game login credentials and keeping your account profile up to date.
• Service Delivery: To provide access to all dk11game gaming and betting services, process bets, settle winnings, and deliver the full range of platform features available to registered players.
• Financial Processing: To process PKR deposits and withdrawals through your chosen payment method, verify transaction integrity, and maintain accurate financial records for each dk11game account.
• KYC & Age Verification: To verify that all registered players are at least 21 years of age, in compliance with dk11game's strict responsible gaming policies and applicable regulations.
• Regulatory Compliance: To comply with anti-money laundering (AML) requirements, counter-terrorism financing obligations, and any other applicable legal and regulatory requirements governing online gaming operations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, account takeovers, bonus abuse, identity theft, and other security threats to the dk11game platform and its players.
• Responsible Gaming: To monitor gameplay patterns and account activity for indicators of problem gambling behaviour, and to support the responsible gaming tools available to dk11game players, including deposit limits, self-exclusion, and cooling-off periods.
• Customer Support: To respond to your enquiries, resolve disputes, process formal complaints, and improve the quality of the dk11game support experience.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the dk11game platform, fix technical issues, and develop new features based on player behaviour and feedback.
• Marketing Communications: Where you have provided explicit consent, to send you promotional offers, PSL season bonuses, and other dk11game marketing communications. You may withdraw consent at any time by contacting [email protected].

06 Legal Basis for Processing

dk11game processes your personal data on the following legal bases, depending on the specific purpose of each processing activity:

• Contractual Necessity: The majority of data processing on the dk11game platform — account creation, transaction processing, service delivery, and KYC verification — is necessary to fulfil the contractual relationship between you and dk11game as established when you register an account and accept the Terms & Conditions.
• Legal Obligation: Certain data processing activities are required to comply with dk11game's legal and regulatory obligations, including AML record-keeping, age verification, and fraud reporting to relevant authorities where required by law.
• Legitimate Interests: dk11game processes some data — including technical data, usage data, and fraud prevention data — on the basis of its legitimate interests in maintaining a secure, fair, and commercially viable gaming platform. These legitimate interests do not override your fundamental rights and freedoms.
• Consent: Where dk11game relies on your consent as the legal basis for processing — specifically for direct marketing communications and non-essential cookies — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

07 Data Sharing & Third Parties

dk11game does not sell, rent, or trade your personal data to any third party for commercial marketing purposes. Your data is shared with third parties only where strictly necessary, and only under the conditions described below:

• Payment Service Providers: Necessary financial data is shared with your chosen payment provider (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, or USDT TRC20 network) solely for the purpose of processing your transactions. Each payment provider operates under its own data protection terms.
• Identity & KYC Verification Providers: Where dk11game uses a third-party identity verification service to conduct KYC checks, the minimum necessary documentation is shared with that provider for the sole purpose of completing the verification. These providers are contractually bound to protect your data.
• Game Studio Providers: Live casino games, slot titles, and other game content on the dk11game platform may be provided by licensed third-party game studios. These studios may receive anonymised session data for game integrity and RNG certification purposes. No directly identifiable personal data is shared with game studios without your knowledge.
• Fraud Prevention & Security Services: dk11game may share technical data (IP addresses, device fingerprints) with fraud prevention services to detect and prevent account abuse, bonus fraud, and money laundering.
• Regulatory Authorities: dk11game may be required by law to disclose personal data to regulatory bodies, law enforcement agencies, or financial intelligence units where legally mandated. dk11game will comply with all lawful requests for data disclosure.
• Professional Advisers: In limited circumstances, personal data may be shared with dk11game's legal counsel, auditors, or other professional advisers under strict confidentiality obligations.

08 Cookies & Tracking Technologies

dk11game uses cookies and similar tracking technologies on dk11game.ws to ensure the platform functions correctly, to secure your session, and to understand how players use the platform so we can improve the experience. The categories of cookies used by dk11game are as follows:

• Strictly Necessary Cookies: These cookies are essential for the dk11game platform to function. They manage your dk11game login session, keep you authenticated while navigating the site, maintain your account preferences, and protect against cross-site request forgery. These cookies cannot be disabled without breaking core platform functionality.
• Functional Cookies: These cookies remember your preferences on dk11game.ws, such as your preferred language, display settings, and previously selected payment methods, so you don't need to re-enter them each time you visit.
• Analytics Cookies: With your consent, dk11game uses analytics cookies to collect aggregated, anonymised data about how players navigate the platform, which games are most popular, and where technical issues occur. This data helps dk11game improve the platform experience. No individually identifiable data is processed through analytics cookies.
• Security Cookies: These cookies support dk11game's fraud detection systems by identifying unusual device or session behaviour that may indicate an account takeover attempt or automated bot activity.

You can manage your cookie preferences through your browser settings. However, please note that disabling strictly necessary cookies will affect your ability to use the dk11game platform, including your ability to complete dk11game login and access your account.

09 Data Retention

dk11game retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law and regulation. The following retention periods apply to the main categories of data held by dk11game:

• Account & Identity Data: Retained for the full duration of your dk11game account and for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements.
• Financial & Transaction Data: Retained for a minimum of five (5) years from the date of each transaction, in compliance with financial crime regulations applicable to gaming operators.
• KYC Documentation: Copies of identity documents submitted for KYC verification are retained for a minimum of five (5) years following the closure of the relevant dk11game account.
• Communication Data: Support chat transcripts and email correspondence are retained for three (3) years from the date of the interaction, or longer if the communication relates to an active or unresolved dispute.
• Technical & Usage Data: Server logs and session data are retained for up to thirteen (13) months from the date of collection, after which they are anonymised or deleted.
• Responsible Gaming Data: Self-exclusion requests and related responsible gaming records are retained for the full duration of the exclusion period plus five (5) years, to prevent re-registration in violation of an active exclusion.

When personal data is no longer required and the relevant retention period has expired, dk11game securely destroys or permanently anonymises the data in accordance with its internal data disposal procedures.

10 Your Rights

As a registered player on dk11game.ws, you hold a number of rights in relation to the personal data that dk11game holds about you. dk11game is committed to honouring these rights promptly and without unnecessary barriers. Your rights are summarised below: